We are proud to have received very many written letters of appreciation and will be able to show some of those sent to us.

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Heathercliffe Residential Care Home
Review submitted on 6 September 2018 from a Website Submission by Chris D (Daughter of Resident). on Thursday 6 September 2018 . Relates to July 2018.

The whole team are professional, thoughtful, respectful, and caring. The privacy of Mum’s personal care and space was particularly admirable. Without exception the staff were respectful, caring and ‘in the moment’ with Mum. Mum was happy and regarded Heathercliffe as her home and the staff as friends. The ethos of Heathercliffe is most definitely that of a large family and Mum’s visitors were welcomed by busy members of staff offering coffee and homemade cake.
Mum’s room was always pristine and fresh just as she would have had her own home, and there was always thought and care in her appearance.
There were always fresh flowers in the hall and the dining room was set like a high class restaurant. Celebrations were celebrated with parties and a glass of sherry. Mum enjoyed lots of activities like setting tables, baking, dusting, singing and gardening.
My sister and I were kept informed by phone call, emails and meetings and given much appreciated advice and support when needed.

How likely would you be to recommend Heathercliffe Residential Care Home? Extremely Likely